Assistance /

Customer satisfaction is always the central focus for us. 

Turatti offers worldwide fast After-Sale Service and qualified Technical Assistance, developing

personalized solutions in order to quickly fulfill Customers’ needs.

We are by your side at all stages, from project design and machinery installation to user training, maintenance and spare parts service. 

Good materials together with a professional installation and an regular maintenance can make your machines last longer, improving and optimizing also their performance.

CUSTOMER SERVICE

INSTALLATION

SPARE PARTS

TRAINING

The Turatti SrL Service Department offers rapid, competent and reliable support in case of emergency. Our Mobile Service Centers guarantee rapid and flexible assistance by service engineers on site.

We offer:

• immediate assistance by our service engineers in case of emergencies;

• consultation on the phone in case of problems with the equipment and process related questions;

• remote diagnosis via modem.

 

Maintence and inspection service

To ensure high reliability and a long service life of your equipment periodical maintenance and inspection services are necessary. We offer professional and competent service according to fixed maintenance schedules. As your service partner it is our aim to ensure maximum reliability for your production. The system is checked for wear and tear as well as any defects, and is adjusted to handle the rigours of day-to-day usage. We also review the system with possible optimisation in mind. Servicing is carried out once or twice a year as required and depending on the agreement.

A condition report is prepared, showing which parts and components should be replaced or repaired in order to avert any operational failure.

Your benefits:

• long service life;

• less downtime;

• preventive maintenance.

 

We know that every successful project requires first class equipment, top quality materials together with a professional installation.

Our team of skilled technicians is one of the resources which we are most proud of.  Their dynamism and professionalism make the installation and the start-up phase of your line a special moment.  Attention to safety and a proper installation are their guide lines. 

For further information on the installation of your machines or plant, please contact our office or write an e-mail to: info@turatti.com

The Turatti spare parts dpt. is organized in order to dispatch at the soonest the component that you are looking for. A well organized team is available to help you.

How to order

In the manual of the concerning machine you will find a list with recommended spare parts with the belonging article numbers. On the type plate which is mounted on each machine, the order and drawing number are mentioned. For a quick and reliable spare parts settlement, article number, drawing number and order number are necessary. By filling out the order form in the manual you can simply pass on your inquiry to us.

For more information or requesting spare parts you can contact: marco.panciera@turatti.com.

Spare parts service - Noworry

Every Turatti machine and processing system are built to last since we design them that way. Beyond built-in integrity, nevertheless, a likewise fundamental part of equipment longevity is a well-designed plan of stocking a package of service components, customized to fit your plant and seasonal requirements. Therefore, in order to lower maintenance costs and to reduce downtime, ask about taylor-made proposal about package of spare parts.

Specific training of your staff improves the efficiency of your production.

This enables your operators to solve minor problems themselves and reduces operator mistakes.

Training is tailored to suit your specific requirements. Training may take place at your site or, upon request, on Turatti Srl premises.

 

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